Shipping Policy

Shipping Policy

We want every Vêlara order to arrive smoothly, with clear updates along the way.

Processing time

Orders typically process within 2 to 5 business days. During launch periods, holidays, or high-volume moments, processing may take a little longer.

Estimated delivery

Most orders arrive within 7 to 15 business days after processing. Delivery times can vary by destination, carrier volume, and product availability.

Tracking

When tracking is available, you will receive tracking information by email after your order ships.

Address accuracy

Please make sure your shipping address is correct before placing your order. If you notice an issue, contact us as soon as possible so we can try to help before the order ships.

Lost or delayed packages

If your package appears delayed, please allow a few extra business days for carrier updates. If tracking has not updated for an extended period, contact us with your order number.